Shipping policy
Effective Date: 09/01/2023
Welcome to Intmacharm.com. We appreciate your business and understand that shipping is an essential part of an online purchase. Below you'll find our detailed shipping policy, crafted to provide clarity and transparency for our drop shipping model.
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Order Processing Time: All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If there's a significant delay in order shipment, we will contact you via email or phone.
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Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. The estimated delivery time will vary depending on the destination and the third-party vendor's location. While we aim to ensure timely delivery of all orders, Intmacharm.com is not responsible for any delays caused by customs clearance or the carrier.
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Drop Shipping Model: Being a drop-shipping platform, our products are shipped directly from our third-party vendors. This means shipping times, costs, and packaging might vary from product to product. We work closely with trusted vendors to ensure timely and safe delivery.
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Shipment Confirmation & Order Tracking: You will receive a shipment confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
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Customs, Duties, and Taxes: Intmacharm.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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International Shipping: We currently ship to several countries outside of [Your Home Country]. Shipping charges and times will vary depending on the destination.
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Damaged or Lost Items: Intmacharm.com is not liable for any products damaged or lost during shipping. However, we will assist you in addressing issues with the carrier. If you receive your order damaged, please contact the shipment carrier and file a claim immediately. Always save all packaging materials and damaged goods before filing a claim.
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Returns Due to Shipping Issues: For returns related to damaged or defective products or if you receive the wrong item, refer to our Return & Refund Policy. We will work with our vendors to ensure you get a replacement or a refund.
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Changes to Shipping Address: Once an order has been placed, we cannot modify the shipping address. Please ensure you provide the correct shipping address during checkout.
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Contact Us: For any questions or concerns related to shipping or if you face any issues, please contact us at info@infamacharm.com
Thank you for choosing Intmacharm.com. We are committed to providing our customers with a seamless shopping experience. We appreciate your patience and understanding if any unforeseen shipping delays occur.