Return and Refund Policy

Thank you for shopping with us. We strive to ensure our products are of the highest quality and that our customers have a satisfactory shopping experience. To ensure clarity and transparency, please carefully read our refund policy detailed below:

1.  Returns or Exchanges:

   • 3-day return window
   • Customer provides shipping
   • 35% restocking fee.

2. Defective or Damaged Products:

   • In the unlikely event that you receive a product that is defective or damaged upon arrival, please contact our customer service within 3 days of receiving the product. We will assess the issue and determine the most appropriate solution, which may include a replacement or a refund.

3. Wrong Item Received:

   • If you receive an item that is not what you ordered, please contact our customer service within 3 days of receiving the product. We will work with you to resolve the issue promptly.

4. Cancellation Policy:

   • Orders cannot be cancelled once they have been shipped. If you need to cancel an order before it has been shipped, please contact our customer service as soon as possible.

5. Proof of Purchase:

   • For any issues concerning an order, having a proof of purchase is mandatory. We cannot entertain any claims without a valid receipt or order number.

6. Refund Method:

   • If a refund is approved, it will be processed in the original method of payment. Please allow 5-10 business days for the amount to reflect in your account.

7. Contacting Customer Service:

   • Should you have any questions or concerns related to your purchase, our customer service team is here to assist you. You can reach out to them via info@infamacharm.com